Terms & Conditions

Safety Information:

We ensure all ou rproducts comply with GPSR, CE marking, and other applicable EU Directives.
Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

Manufacturer :

Shoshanna Ani
Shhh! Couture Handmade Latex
Unit A 82 James Carter Road
Mildenhall
IP28 7DE
[email protected]

EU Responsible Person :

eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn
Estonia
[email protected]
+3375690241

 

Production & Delivery

All items are made to order. Production times can vary between 4 and 6 weeks. This can be delayed at peak times (up to 10 weeks and usually from March until November). 
If you need an item/outfit for a specific date, please contact us to let us know and we will do our best to get it to you on time.

Please note : all sizes on this website are U.K. sizes so please be sure to order the correct size using the size chart.

Delivery times vary, and can take up to 4 weeks depending on your location and type of postage.

All parcels needing a customs form will have their value marked as the full value of the order. Please be aware that you may need to pay customs/import duties when your parcel arrives. It is best to check this with your local authority.

Any parcels returned with unpaid customs charges will be held and you will be contacted to pay for shipping costs to you again. These orders will not be refunded.

Special Delivery (Next Day) within the UK, Tracked and Signed or just Tracked for the rest of the world - Please allow up to 2 days within the UK, 7 - 21 working days for the EU and 14 - 28 working days for the rest of the world.

Express Courier Service - Between 2 and 5 working days on average.
Please note that choosing express courier doesn't mean that your order will be completed sooner - it means that the actual shipping time is the fastest possible.

Force Majeure:
Any delays caused by strikes/unforseen circumstances are out of our control. We are not liable for these delays/disruptions.

 Once a purchase has been made it is assumed that these terms and conditions have been accepted.

 

Packaging

All items are lightly talced and send in a resealable plastic bag to help protect your items. They are posted to you in either a padded envelope or box depending on the size of your order.

 

Payment

Payment is by Paypal. "PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details."

 

Alterations

Please do not use a dressing aid other than talcum powder when first trying on your item. If alterations are needed and a liquid dressing aid/lubricant has been used on the latex it will not be able to be altered.

 

Returns & Refunds

Custom Sized items are non-returnable and non-refundable. Please be sure of your size and colour choice when ordering. As all items are made to order, they cannot be returned or exchanged for a different size or colour way.
Returns are not accepted if you have changed your mind about an item or outfit, and are only accepted if an item is faulty.

 

Latex Care

Please try on your latex pieces with talcum powder only. once shined any alterations wouldnt be possible.

Washing - rinse your latex in warm water using a small amount of gentle soap if needed. If using soap please be sure to rinse all soap off of your latex before towel drying inside and out. Once completely dried you can dust with a light layer of talcum powder to stop the latex from sticking to itself. Do not tumble dry, iron or dry clean your latex

Storage - you can either gently fold your latex and keep it in a plastic bag or hang the piece on a plastic coat hanger and in a garment bag.UV light can damage latex so be sure to keep your pieces stored in a dark area. Metal hardware can discolour latex so be sure to wrap any metal parts of your outfit to keep them from staining your item. Keep any pale/transparent latex away from other colours as the colours can transfer and stain your latex. Pale colours such as white and baby pink are more likely to stain so take extra care when handling these colours. keep away from any heat sources such as radiators, heaters and fires.

Polishing - to give your latex a wet look shine you will need to use a latex shine serum. Two great brands are begloss and vivishine