Terms & Conditions

Production & Delivery

All items are made to order. Production times can vary between 4 and 6 weeks. This can be delayed at peak times (up to 10 weeks and usually from March until November). 
If you need an item/outfit for a specific date, please contact us to let us know and we will do our best to get it to you on time.

Delivery times vary, and can take up to 4 weeks depending on your location and type of postage.


All parcels needing a customs form will have their value marked as the full value of the order. Please be aware that you may need to pay customs/import duties when your parcel arrives. It is best to check this with your local authority.

Any parcels returned with unpaid customs charges will be held and you will be contacted to pay for shipping costs to you again. These orders will not be refunded.

Special Delivery (Next Day) within the UK, Tracked and Signed or just Tracked for the rest of the world - Please allow up to 2 days within the UK, 7 - 21 working days for the EU and 14 - 28 working days for the rest of the world.

DHL/FedEx/Courier Service - Between 1 and 5 working days on average.
Please note that choosing express courier doesn't mean that your order will be completed sooner - it means that the actual shipping time is the fastest possible.

 

Packaging

All items are lightly talced and send in a resealable plastic bag to helpprotect your items. They are posted to you in either a padded envelope or box depending on the size of your order.

 

Payment

Payment is by Paypal. "PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details."

 

Alterations

Please do not use a dressing aid other than talcum powder when first trying on your item. If alterations are needed and a liquid dressing aid/lubricant has been used on the latex it will not be able to be altered.

 

Returns & Refunds

Custom Sized items are non-returnable and non-refundable. Please be sure of your size and colour choice when ordering. As all items are made to order, they cannot be returned or exchanged for a different size or colour way.
Returns are not accepted if you have changed your mind about an item or outfit, and are only accepted if an item is faulty.